How to Write a Good Customer Service Resume
An effective customer-service resume or CV (Curriculum Vitae) must highlight your relevant knowledge and experience. A well-written CV or resume along with a solid cover letter, in addition to an impressive LinkedIn profile, can make the difference in obtaining an interview. We at Dunedin Resume, we specialize in providing CV and resume writing services as well as cover letter writing and LinkedIn profile optimization to make you stand out from your others. In this article, we will review how to portray the quality of service you provide on your resume or CV. We will also show the skills of customer service on a resume or CV, and provide tips for writing about customer service expertise.
How to describe the customer service in a resume or CV?
When you describe your customer service experience, be sure to focus on specific work duties and responsibilities. Use action verbs such as "assisted," "resolved," or "responded," to describe your job. Include any pertinent indicators, such as customer satisfaction ratings, to demonstrate the impact you have made.
How to show customer service abilities in a resume or CV:
Alongside describing the experience you had, it is important to emphasize specific skills that are relevant to customer service, including the ability to communicate and solve problems. Include any relevant certificates or training including a certificate from a consumer service training course or certificate for a particular customer service software.
What should I write about customer service skills:
When you write about your customer service skills, focus on the most vital and relevant skills needed for the job you’re applying for. For example, if the job requires a lot phone communication, highlight your knowledge and skills in telephone customer service.
How do I write my personal experience as a customer:
When writing about your customer service experience, use specific examples and quantify your achievements. As an example, instead of simply saying "Helped customers with their questions," say "Assisted an average daily 50 customers with their inquiries, resulting in a 95% percent satisfaction."
If you follow these guidelines, you can create an effective customer service resume, the cover letter, CV and LinkedIn profile that showcases the relevant skills and experience you have which make you a desirable candidate for customer service jobs. Remember it is important to edit and proofread your resume resume and letter prior to the submission and also think about seeking professional help from Dunedin Resume if you need assistance.
