How to Write a Good Customer Service Resume
A successful customer service resume or CV (Curriculum Vitae) should highlight your pertinent expertise and experiences. A well-written CV or resume along with a solid cover letter, along with an impressive LinkedIn profile, can make an enormous difference when applying for an interview. At Dunedin Resume, we specialize in offering CV and resume writing services as well as cover letter writing and LinkedIn profile optimization to make to stand apart from your other applicants. In this article, we’ll explain how to present the quality of service you provide on your resume or CV, highlight capabilities in customer service on your CV or resume and give tips on how to write about customer service capabilities.
How do you describe customer service on your resume or CV:
When describing your customer service experience, focus on specific jobs and duties. Use action verbs, such as "assisted," "resolved," or "responded," to describe your work. Also, be sure to include any pertinent indicators, such as customer satisfaction rates, to illustrate your impact.
How do you display customer service capabilities on a resume or CV:
Alongside describing your experience, it’s important to include specific skills that relate to customer service. This includes solving problems and communication. Include any relevant training or certifications like a customer service course or certification within a specific customer service software.
What should I write about when it comes to customer skills in service?
When you write about your customer service skills, focus on the most vital and relevant abilities for the position you’re applying to. For example, if the job demands a lot phone communications, you should highlight your experiences and expertise in telephone customer service.
How do I record my experiences with my customers?
If you are writing about your customers service experience, include specific examples and quantify your successes. For example, instead of using the phrase "Helped customers with questions," say "Assisted an average daily 50 customers by answering their queries, which resulted in a 95% percentage of satisfaction."
By following these tips and guidelines, you can develop an effective customer service resume, CV, cover letter, and LinkedIn profile that showcases the relevant skills and experience you have and make you a good candidate for customer service jobs. Be sure not to proofread the resume letters of cover prior to sending it out and think about having professional assistance from Dunedin Resume if you need assistance.
