How to write a Customer Service Resume
The process of creating a successful customer service resume or CV (Curriculum Vitae) must highlight your relevant qualifications and experience. A well-written resume and a strong cover letter, along with a professional LinkedIn profile, can make an enormous difference when applying for an interview. At Dunedin Resume, we specialize in providing resume and CV writing services including cover letter writing, resume writing and LinkedIn profile optimization services to help one standout from your competitors. In this article, we’ll go over how to describe customer service on a resume or CV, highlight your customer service abilities on a CV or resume and give tips on how to write about the skills of customer service.
How do you describe the quality of service you provide on a resume or CV:
When you are describing your service to customers experience, be sure to focus on specific job duties and responsibilities. Use action verbs such as "assisted," "resolved," or "responded," to describe your work. Include any pertinent metrics, like customer satisfaction , to demonstrate your impact.
How can you demonstrate customer service abilities on a CV or resume:
As well as describing your experience, it’s important to identify specific abilities relevant to customer service. This includes communicating and problem-solving skills. Include any relevant training or certifications including a certificate from a consumer service training course or certificate within a specific customer service software.
What should I write about in regards to customer skills in service?
When you write about your customer service skills, focus on the most crucial and pertinent skills to the job you’re applying for. For example, if your job demands a lot phone calls, then highlight your skills and experience in telephone customer service.
How do I record about my experience with customer service:
If you are writing about your customers service experience, make sure you use specific examples and measure your achievements. For instance, instead of telling the reader that you "Helped customers with their concerns," say "Assisted an average of 50 people per day with their questions, resulting in a 90% percentage of satisfaction."
If you follow these guidelines that you will be able to craft an effective customer service resume, your CV and cover letters and LinkedIn profile that showcases the relevant skills and experience you have and make you a good candidate for customer service roles. Be sure not to proofread the resume or the cover letter and CV before making it available for submission. Also, consider asking for help from a professional Dunedin Resume if you need assistance.
